Before you buy
Made to order, made right
Nothing on this site sits in a warehouse — every tee, hoodie, and print is manufactured after you order it. That keeps our shop small-batch and low-waste, but it also means we can't accept standard "change of mind" returns the way a stocked retailer can. What we can do is make sure you get a correct, undamaged product — or we'll fix it, free.
What's covered Free reprint or refund
- Manufacturing defects — misprints, noticeably off-center or warped designs, cracked or peeling ink.
- Damaged in production or transit — torn, stained, or otherwise damaged items on arrival.
- Wrong item received — you ordered a Lucky Cat tee and a different design shows up.
Report it within 30 days of delivery with a clear photo (or video) of the issue, and we'll send a free replacement or refund — no need to ship anything back.
What's not covered Not eligible
- Wrong size or color ordered — since each piece is printed specifically for you, we can't offer exchanges for sizing or color choices. Double-check the size chart on the product page before you order.
- Buyer's remorse — simply changing your mind after a custom item has gone into production.
- Minor print placement variance — direct-to-garment prints can shift up to about half an inch from the mockup; this is normal production tolerance, not a defect.
How to report a problem
01
Email us at
jay@tokyo-pb.com within 30 days of delivery
Include your order number and a photo or short video clearly showing the issue.02
We file it with Printify on your behalfIf several items share the same design, one photo showing all of them together is enough.
03
You get a free reprint, or a refund if a reprint isn't possibleMost cases are resolved within a few business days of approval.
If you ordered through Etsy, contact us through your Etsy order page instead — Etsy purchase protection and messaging applies to those orders.
Shipping issues
Lost packages, stuck-in-transit orders, and incorrect addresses are also handled through Printify's shipping protection. Reach out to jay@tokyo-pb.com with your order number and we'll track it down.